Refund Policy
We only accept returns for defective items. If you receive a defective product, you have 30 days from the date of receiving your item to request a return.
To be eligible for a return, the item must be defective. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at hello@getpottd.com. Returns must be sent to a UK address, and we will provide a return shipping label along with instructions. Items sent back without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon arrival. If the item is defective, damaged, or you received the wrong product, contact us immediately, and we’ll make it right.
Non-returnable Items
We only accept returns for defective items. We do not accept returns for non-defective items, including custom or personalized items, sale products, or gift cards.
Exchanges
If you received a defective item and wish to exchange it, please follow the return process. Once the return is accepted, a replacement will be arranged.
European Union 14-Day Cooling Off Period
If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason, including non-defective items. Items must be in their original condition, with tags and packaging. You’ll also need the receipt or proof of purchase.
Refunds
Once we’ve received and inspected your defective return, we’ll notify you of the approval or rejection of your refund. If approved, you’ll be refunded on your original payment method within 10 business days. Please note, processing times may vary depending on your bank or credit card provider. If it’s been more than 15 business days since your refund was approved, please contact us at hello@getpottd.com.
